Terms & Conditions

These Terms and Conditions govern the provision of software development and IT services by Hillool OÜ (Registry code: 16212483), registered at Pärnu mnt. 139B (3rd floor), 11317 Tallinn, Estonia ("Hillool", "we", "us", or "our") to any client or visitor ("Client", "you") who uses our website or engages our services.

By submitting a service request or entering into a service agreement with Hillool, you agree to be bound by these Terms.

1. Services

Hillool provides custom software development, cloud hosting, API integration, internet marketing, digitalisation, and payment processing services. All services are scoped and agreed upon individually with each client prior to commencement.

All pricing for services is provided upon request based on the specific project scope, complexity, and timeline. A formal written quotation will be issued before any work begins.

2. Service Agreement & Quotations

A binding service engagement is created only when both parties have agreed in writing (including by email or signed contract) on the project scope, deliverables, timeline, and price. A submitted request form on our website does not constitute a binding agreement.

Hillool reserves the right to decline any project request at its discretion.

3. Payment Terms

• Payment terms are specified in the individual project agreement or invoice.
• Projects typically require a deposit (usually 30–50%) before work commences, with remaining payments tied to agreed milestones.
• Invoices are payable within 14 calendar days of issuance unless otherwise agreed in writing.
• Late payments may incur interest at the statutory rate permitted under Estonian law.
• All prices are exclusive of VAT unless stated otherwise. VAT will be applied in accordance with applicable Estonian and EU regulations.

4. Client Obligations

The Client agrees to:

• Provide accurate, complete, and timely information, materials, and feedback required for project delivery.
• Designate a point of contact with authority to make decisions on behalf of the Client.
• Review and approve deliverables within agreed timescales. Unreasonable delays in feedback or approval may result in timeline adjustments or additional charges.

5. Intellectual Property

Upon full payment of all agreed fees, ownership of custom-developed software and deliverables created specifically for the Client will transfer to the Client, unless otherwise agreed in writing.

Hillool retains ownership of any pre-existing tools, frameworks, libraries, or methodologies used in delivering the services. Third-party components are subject to their respective licences.

Hillool may reference the completed project in its portfolio unless the Client explicitly requests otherwise in writing.

6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement and not to disclose it to third parties without prior written consent, except where required by law.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Hillool's total liability to the Client for any claim arising out of or in connection with the services shall not exceed the total fees paid by the Client to Hillool in the three (3) months preceding the claim.

Hillool shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of revenue, data, or business opportunity.

8. Warranties

Hillool warrants that services will be performed with reasonable skill and care in accordance with industry standards. Hillool does not warrant that software will be entirely error-free, but will use reasonable efforts to remedy material defects reported within 30 days of delivery.

9. Termination

Either party may terminate a service agreement by providing 30 days' written notice. Upon termination:

• The Client is liable for payment for all work completed up to the termination date.
• Hillool will deliver all completed work and materials to the Client upon receipt of final payment.
• Deposits are non-refundable unless Hillool is in material breach of the agreement.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of Estonia. Any disputes arising out of or in connection with these Terms shall be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to the jurisdiction of the courts of Tallinn, Estonia.

11. Changes to These Terms

Hillool reserves the right to update these Terms at any time. Updates will be published on this page with a revised date. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

12. Contact

For questions about these Terms, please contact us at:
Hillool OÜ
Pärnu mnt. 139B (3rd floor), 11317 Tallinn, Estonia
Registry code: 16212483
Email: support@hillool.com